Resume

A more complete view of me and how I work

Profile

Having spent many years abroad, being educated in both Germany and France, I’m fluent in both languages with a business education background.

I’m a fast-paced learner, curious with an open-minded disposition. I have a grand sense of responsibility and easily adapt to any work situation.

I have a deep desire to succeed on a personal level and within my professional career.

Summary

Over the years, my career and curiosity have pushed me to meet and interact with a series of insightful and knowledgeable individuals ranging from talented front-line sales teams to C-Level mentors and coaches. These relationships have forged and maintained my appetite for learning new tools and frameworks surrounding the themes of enterprise architecture and digital transformation.

Capable of jumping from one project to the next with vague specifications and loosely tied objectives I am experienced in translating C suite vision and mission statements into actionable strategic objectives, organised to produce the biggest impact and ROI with both financial and managerial stakeholders in mind.

As an individual, I'm open-minded and curious. As a professional, I'm ambitious, passionate, dedicated, critically minded, direct and independent. I work well alone or as part of a team.

DISC & PRISM profile upon request.

Skills

  • Cross-functional Process Design
  • Change Management
  • Resource Forecasting
  • Stakeholder Relations
  • Business Process & Delivery
  • Requirements Gathering
  • People Leadership & Training
  • Global Business Operations
  • Portfolio Management

Software

  • Workfront, Mavenlink
  • LucidCharts, Visio, Cawemo & Camunda,
  • Salesforce, MSFT Dynamics,
  • BambooHR,
  • Adobe Suite, Domo,
  • Tableau
  • MS Office including Word, Excel and PowerPoint.

Certifications

  • Workfront Core Developer
  • Black Belt Six Sigma

Languages

  • French (Fluent)
  • German (Fluent)

Experience

Aug. 2020
BluprintX

Operations Director

• Presenting and handling changes within the global business in adherence to guidelines and regulations. • Boosting efficiency and accuracy levels of reports and strategic operations with new business technology. • Delivering high quality support in global projects and performance processes, meeting business goals. • Complying with ISO 9001/ISO27001 policies and governance models, enhancing quality levels. • Supervising daily business operations whilst establishing company policies and introducing new strategies. • Creating and defining delivery models for higher revenue margins, ensuring visibility of KPIs. • Assisted the HR department in recruiting and staffing in line with the business vision plans.
Oct. 2018 - Aug. 2020
BluprintX

EMEA Delivery Manager

• Oversaw the pool of Marketing Automation SMEs ranging from copy writers up to C-level professionals. • Handled overall client services profitability by designing and developing service delivery documentation. • Grew revenue with the introduction of scalable processes, exceeding targets and KPIs. • Acted as the first point of contact for all strategic account escalations and key client project consultancy. • Presented a 3-year plan vision, mission, strategic and action plan, aligning with revenue goals. • Defined the timesheet submission as well as behavioural change in front-line staff.
Jun. 2017 - Oct. 2018
BluprintX

Business Process Architect & Workfront Consultant

• Promoted to EMEA Delivery Manager as a result of meeting all business goals and exceeding targets. • Launched new marketing processes and best practice workflows, boosting project quality and delivery. • Established industry recognized best practice workflows, resulting in improving team performance. • Supported cross-functional teams in the identification of process deficiencies and creation of action plans. • Built strong relationships with stakeholders and C-level professionals through consistent communication.
Nov. 2014 - Jan. 2018
ServiceSource (now Concentrix)

Business Process Architect

• Organised business E2E processes for new clients, achieving high client satisfaction levels as a result. • Aligned the company’s processes and systems to clients’ processes and systems for its integration. • Minimised the operational footprint in adherence to corporate goals, resulting in reduced costs. • Communicated with senior management regarding business operational risks, waste and defects. • Used JMP and Minitab to understand data and support the on-boarding processes and projects.
Dec. 2011 - Dec. 2012

Travelled Australia

• Capalaba Produce (front-line employee), 12 Jul. 2012 - 10 Nov. 2012. • Nolan Meats Pty (abattoir, slicer), 2 Feb. 2012 - 3 Jul. 2012.
Jan. 2011 - Nov. 2011
CLE St Just

Assisting Director

• Business Administration tasks including, Inscriptions, authorisations and insurances. • Adopting a new marketing approach, preparing of welcome packs, excursion packs, ID badges. • Managing teams for activities and events, ensuring that safety procedures are followed and potential risks are determined and avoided.
Apr. 2009 - Dec. 2010
SAE

Statistician/Project Officer

• Defined to be collected data, set up collecting method, organised, analysed and computerised gathered data • Presented findings to higher management • Managed 5 collaborators to improve account identification processes, created project charters, organised brainstorming sessions, created a war room • Represented the company during Energaïa (Renewable Energy convention)
Sep. 2007 - Mar/ 2009
Robinetterie Hammel

Sales/Quality Control Agent

• Scheduled product sampling and data entry, creation of new product sheets • Proposed product improvement based on customer feedback and analaysed data • Identified new target markets, and developed growth footprint through new customer acquisition • Portfolio management, quotes, new product presentation, • Successfully implemented new product sheets.
Mar. 2006 - Aug. 2007
SPE

Research Analyst

• De-niched potential geographical opportunities, through carefully collected and analysed data. • Coordinated events throughout France, implementing market penetration strategy to maintain a leading position • Negotiated and finalized long-term contractual agreements with clients for yearly events. • Computerisation of installation plans reducing setup errors, personnel shortages and misplaced customers
Jan. 2005 - Dec. 2005
Difintel Micro

Store Manager - Franchise

• Found and contacted suppliers, negotiated prices and planned stock rotation • Designed store layout, product displays and technological needs • Developed marketing strategy, prepared sales projections and established quotas. • Selected and contracted with local media to gain and maintain market penetration. • Recruited, trained and managed sales staff. • Developed operation procedures for CRM integration and analysis of collected results.

Education

2007
CITEA (France)

Business Management & Marketing (France)

Marketing research to improve customer communications, analyse and interpret written, visual and graphical data, make use of marketing tools (SWOT, Porters 5 forces, Anstoff matrix) evaluate strengths and weaknesses, putting in place marketing mix, segmentation and targeting techniques to identify the most suitable target market for future growth, interpreting quantitative and qualitative data and present coherent and appropriate recommendations that lead to effective marketing and business decisions.
2006
CITEA (France)

Management – Business management

Study of needs, establishment of joint marketing, charts, plan, planning, income statements, balance sheets, calculate the prof- itability of a business transaction, customer communication, commercial, financial and team performance evaluation, creation and study of monitoring tools market research and market shares, catchment area study charts, and questionnaire results analyse.
2004
CITEA (France)

Business/Commerce

2002
Arnaud Daniel (France)

Accounting

Certificates